Geek Bar Canada — Refund & Return Policy
Clear, generous and written in plain English. Thirty days to return anything sealed, ninety days of defect cover, and a full refund whenever a device is damaged, incorrect or fails its authenticity check.
1. Our commitment
Every order placed with Geek Bar Canada is covered by a straightforward promise: if what arrives is damaged, faulty, incorrect or not authentic, we make it right. This policy explains exactly how, so there is nothing to guess at before you check out.
Because vaping products are consumables that come into direct contact with the mouth and lungs, our returns policy follows Canadian health and safety practice — sealed items can be returned, opened items are handled under the warranty and defect process below.
2. What can be returned
Eligible for return or refund
- Unopened devices in their original, factory-sealed packaging, returned within 30 days of delivery.
- Items that arrived damaged, crushed or leaking in transit.
- The wrong model, wrong flavour or wrong quantity compared with your order confirmation.
- Devices that fail the Geek Bar security-code authenticity check.
- Devices that stop working within the 90-day defect window through no fault of the user.
Not eligible
- Devices that have been opened, used, or had their seal broken — unless they are defective.
- Products damaged by drops, water, heat, disassembly, or charging with a non-compliant charger.
- Devices that have simply run out of e-liquid or battery life at end of life.
- Clearance or final-sale items clearly marked as such on the product page.
- Requests made more than 30 days after delivery for non-defective goods.
3. Timelines at a glance
| Situation | Window | Outcome |
|---|---|---|
| Sealed, unused item — changed your mind | 30 days from delivery | Refund to original payment method |
| Damaged in transit | 48 hours from delivery | Free replacement or full refund |
| Wrong item shipped | 7 days from delivery | Correct item shipped free + return label |
| Faulty device | 90 days from delivery | Replacement, store credit or refund |
| Authenticity check failed | Any time | Full refund, no return required |
| Order never arrived | 15 days from dispatch | Reship or full refund after carrier trace |
4. How to start a return
Contact us first
Email support@geekbartech.com or use the contact page with your order number and a short description of the issue.
Send photos
For damage, defects or wrong items, attach clear photos of the product, the batch/security code and the outer packaging. This usually removes the need to ship anything back.
Get your RMA
We respond within one business day with a return authorisation number and, where a physical return is needed, a prepaid Canada-wide return label.
Ship it back
Pack the item securely with the RMA number visible. Devices with batteries must travel by ground shipping — the label we issue already accounts for this.
Resolution
Once received and inspected (1–2 business days), we issue your refund, replacement or credit and email you the confirmation.
5. Refunds and processing times
Approved refunds are returned to the original payment method. We process them within 2 business days of approving your request; how quickly the money appears then depends on your bank or card issuer.
- Credit and debit cards — 3 to 10 business days after processing.
- Interac and bank transfers — 2 to 5 business days.
- Store credit — issued instantly and never expires.
Original shipping charges are refunded in full when the fault is ours (damage, defect, wrong item, authenticity failure). For change-of-mind returns the outbound shipping cost is retained and the return label cost is deducted from the refund.
6. Exchanges
Prefer a different model or flavour rather than your money back? Say so when you open the request and we will ship the replacement as soon as the original is scanned by the carrier — you do not have to wait for it to reach our warehouse. If there is a price difference we either charge or refund it separately, at the price listed on the day of the exchange.
7. Device warranty and authenticity
Every Geek Bar device we ship carries a scratch-off security code that can be verified on the official Geek Bar verification portal. If a code reports as invalid or already used, stop using the device immediately and contact us — we refund those cases in full without asking for the product back, and we escalate the batch internally.
Manufacturing defects covered under the 90-day window include: a device that will not fire, a screen or indicator that fails, a charging port that will not accept a charge, or a coil that arrives burnt out of the box.
8. Order cancellations
Orders can be cancelled free of charge at any point before they are dispatched — normally a window of a few hours during business days. Email us with your order number as soon as possible. Once a parcel is with the carrier it must be handled as a return under the sections above.
9. Age verification and refused deliveries
All deliveries require an adult signature and government-issued photo ID confirming the recipient meets the legal vaping age in their province or territory. Parcels refused for lack of ID are returned to us and refunded minus the round-trip shipping cost. Providing false age information voids all refund rights under this policy.
10. Contact us
Returns team — support@geekbartech.com
Response time — within one business day, Monday to Friday.
Or use the contact page. Wholesale and bulk orders are handled separately through the wholesale desk.
This policy does not affect your statutory rights under Canadian consumer protection legislation.
Still not sure? Ask before you buy.
Our Canadian support team answers within one business day and can confirm stock, shipping times and warranty cover on any Geek Bar device.